Privacy Policy
Last updated: June 8, 2026
1. Introduction
The Haul Team is a family-owned junk removal, clean-out, demolition, and moving company based in Austin, TX. We respect your privacy and only collect the information we need to give you an accurate quote and do a great job. This page explains what we collect, how we use it, and the choices you have.
2. Information We Collect
When you contact us or request a quote, we may collect:
- Your name
- Phone number
- Email address
- Service address (so we can give an accurate quote and show up)
- Details about the job — what you need hauled, when, and any access notes
- Photos you choose to upload to help us estimate the job
We do not collect payment information through this website. Payments are handled in person or through our scheduling partner at the time of service.
3. How We Use Your Information
We use the information you give us to:
- Provide quotes and estimates
- Schedule your service
- Send confirmations, reminders, and arrival updates
- Follow up after the job to make sure everything went well
- Respond to questions you send us
- Send occasional marketing or promotions — but only if you opt in
4. SMS / Text Messaging Consent
If you give us your phone number, you agree we may text you about your job — scheduling, confirmations, reminders, on-the-way updates, and quote follow-ups. Message frequency varies based on the job. Standard message and data rates from your carrier may apply. You can reply STOP at any time to opt out of text messages, or HELPfor help. Opting out of texts won't affect any services already scheduled.
5. Information Sharing
We don't sell your information. We share it only with the service providers we need to run our business — for example, our scheduling and CRM platform (Jobber) so we can dispatch your job. We may also disclose information if required by law, court order, or to protect our rights or the safety of others.
6. Cookies and Tracking
We use basic analytics to understand which pages people visit and how the site is performing. We do not use third-party advertising trackers or sell browsing data. You can disable cookies in your browser settings; the site will still work.
7. Data Security
We take reasonable steps to protect the information you give us. That said, no website or system is 100% secure, and we can't guarantee absolute security. If something happens, we'll let affected customers know as required by law.
8. Children's Privacy
Our services are for adults arranging junk removal. We don't knowingly collect information from anyone under 13. If you believe a child has submitted information through our site, please contact us and we'll delete it.
9. Your Rights
You can ask us to:
- Tell you what information we have about you
- Correct anything that's wrong
- Delete your information (subject to records we're required to keep)
- Stop sending you marketing messages
Email haulteam2022@gmail.com with your request and we'll take care of it.
10. Third-Party Services We Use
- Jobber — scheduling, CRM, and customer communication
- Vercel — hosts this website
- Google — basic site analytics and reviews
These providers have their own privacy policies covering how they handle data we share with them.
11. Changes to This Policy
If we update this policy, we'll post the new version here with a new "last updated" date. Material changes will be noted clearly so you can tell what changed.
12. Contact Us
Questions about this policy, your information, or anything else? Reach out:
- Email: haulteam2022@gmail.com
- Phone: (737) 610-0113
- The Haul Team LLC, Austin, TX